Who runs the service
Aleksandr Filippov, developer, Russia. For data questions, contact support@utickets.fyi. This page covers the upcoming version 26.9 and its service, not the older app currently on the App Store.
Privacy
Search requests
Stations, dates, passenger counts and other search options are sent to the µTickets server. It contacts RZD’s passenger service and returns trains, available places and routes. No name, passport or payment details are needed. Station and route responses are temporarily cached in server memory for repeat requests, normally for up to 5 and 15 minutes respectively.
On your device
The app saves a search draft and recent stations, and temporarily caches suggestions. You can clear these in Settings.
Service operations
To find faults and check availability, we keep records of individual operations: time, request type, outcome, duration, counts, server version and error codes. They do not include station or date values, IP addresses, headers or RZD response bodies. The app has no accounts, advertising identifiers or advertising tracking.
Retention and copies
Completed operation-log files on the server have a 14-day retention policy. Cleanup runs on a schedule, not exactly 14 days after each event. Selected local copies are currently cleaned up manually under the same policy; automatic local cleanup is not yet working. Unfinished files and existing backups may remain longer. Other service logs are limited by size rather than a single retention period.
Connections and security
The server processes your device’s network address to deliver responses. It also temporarily uses it to limit excessive requests. Separate security logs and hosting infrastructure may contain network addresses; the 14-day policy above does not cover those records.
Ticket purchases
Version 26.9 has no embedded website, purchase link, or passenger and payment forms. Tickets are purchased separately through a service you choose.
Support website
This website has no advertising, analytics scripts, third-party fonts or forms. It does not set cookies. Its access log records response status, duration and size to check availability, without page URLs, IP addresses or headers. These logs rotate with a 7-day policy and size limits; this is not a deletion deadline for all system records.
Support email
Messages to support@utickets.fyi are forwarded through Porkbun to our support mailbox. The forwarding service and email provider handle delivery and storage of the correspondence. We use your sender address and message to respond to your request. Do not send identity documents, passwords or card details.
Data questions
Email support@utickets.fyi with your question. Do not attach identity documents, passwords or card details. Technical records have no persistent user identifier, so we may not be able to associate all of them with a particular person. Clearing data in the app’s Settings removes it from your device, not from server logs.